Refund policy
Return & Refund Policy
Welcome to Aetheri. Please review the conditions below before requesting a return or exchange. These terms do not limit any rights you may have under applicable consumer law.
30-Day Returns & Exchanges
Contact us within 30 days after delivery. There is no restocking fee. A receipt or proof of purchase is required, and approved items must be returned in saleable condition in their original packaging. Please obtain approval before sending anything back. Our customer service team will provide the appropriate return address; do not send returns to our business address without instructions.
When We Cover Return Costs
If we sent the wrong item, or your item arrived broken, defective or of poor quality, contact us with your order number and clear photos. For approved claims, Aetheri covers the return and replacement costs.
Customer-Paid Exchanges
If you selected the wrong size or wish to exchange an item because its color appears different due to lighting, screen resolution or camera settings, you are responsible for exchange-related shipping costs. Original shipping charges are not refunded in these cases. Contact us first to confirm eligibility and availability.
Exclusions
Our voluntary return and exchange policy does not cover customized or personalized products, damage caused by misuse or improper care, or returns solely due to a change of mind or personal preference. These exclusions do not remove rights that apply by law or remedies for defective or incorrectly supplied goods.
Delivery Issues
Please check your delivery address before ordering. If an incorrect address prevents delivery, you are responsible for the cost of re-delivery. Contact us if tracking shows delivery but you cannot locate your parcel so we can help investigate with the carrier. Eligibility for a replacement or refund will be reviewed based on the circumstances and applicable law.
How to Request a Return
1. Email niki@carvynx.com with your order number, proof of purchase, reason for the request and clear photos if there is a quality issue.
2. We aim to reply within 24 hours on weekdays and 48 hours on weekends. Follow the return instructions and address supplied by our team.
3. Keep your return tracking details. We will inspect returned items and notify you of our decision within 3 working days after receipt.
Refund Timing
Approved refunds are issued to the original payment method. Payment processing may take 7–10 business days. If you have not received your refund after that period, check with your payment provider or bank, then contact niki@carvynx.com for assistance.
Order Cancellations
For non-customized items, you may request cancellation before dispatch by emailing us promptly. Once dispatched, an order cannot be cancelled in transit. Any return after delivery must follow the eligibility rules above. Customer-paid return shipping and non-refundable original shipping charges apply where the issue was not caused by us, subject to applicable law.
Statutory Consumer Rights
Where mandatory consumer law provides a cancellation period, refund entitlement or other remedy, those rights take priority over this policy. For eligible orders delivered to the European Union, a 14-day withdrawal right may apply, subject to statutory exceptions, including certain sealed hygiene goods that have been unsealed after delivery. Contact us for return instructions.
Contact
Aetheric Blue Inc
1805 S Bannock St
Denver, CO 80223, United States
Email: niki@carvynx.com
Our business address is not an automatic return authorization or return destination.